Contractor wanting to charge more after work on a bid is done. Is that normal.

Question: Contractor wanting to charge more after work on a bid is done. Is that normal.

I got a bid from a local contractor to install an egress window in our basement block. He was charging $1500 for labor and $500 for materials and the haul off. After the installation was done he sent me a bill for $2500 instead of $2000 stating – “Demo and Install of Window; additional time was needed to trim out the window and feather out the stucco finish on the exterior.”

Is this fairly normal?

Answer:

In Ontario, the Consumer Protection Act, 2002, stipulates that if a contractor provides an estimate for work, they cannot charge more than 10% above that estimate unless the consumer agrees to the additional costs. This means that for an initial estimate of $2,000, the maximum charge without further agreement should be $2,200. Therefore, billing $2,500 without prior consent exceeds this allowable increase and is not permissible under the Act. ​Kirschenbaum Law+9Ontario+9ontlaw.com+9

It’s important to note that any additional work or unforeseen circumstances that may lead to increased costs should be communicated and agreed upon by both parties before proceeding. This ensures transparency and adherence to legal obligations. ​

If you find yourself in a situation where a contractor charges more than the agreed estimate without your consent, you have the right to dispute the additional charges. Maintaining clear and documented communication with the contractor is crucial. If a resolution cannot be reached, you may consider seeking legal advice or contacting consumer protection authorities in Ontario for further assistance.​